Refund policy

HAPPINESS POLICY (REFUNDS + RETURNS)

I want you to be delighted with your purchase.

• For Returns of Original Paintings: Please email me within 14 days. Once it's shipped safely back to me (in it's original purchased condition), I will refund you the original purchased price of the item (minus shipping) in full - no worries.

• For Returns of Prints: Although I cannot offer refunds for change of mind, I’ll be happy to offer an exchange. Please email me within 5 days. Please note I will not be responsible for shipping fees on exchanged items.

• Due to the custom nature of the work, I cannot accept returns on personalised products, Limited Originals or Commissions.

• All sales of personalised products and Limited Originals are final. Please contact me with all your details when any issues arise to discuss your happiness solution.

• Due to the nature of the product — All sales of digital products such as ebooks, courses or workshops are final

COMMISSIONS

• Sales are final. Once final approval is given and final payment cleared, the artwork will be processed for postage. In progress images will be sent via email and if at anytime during the process you are unhappy with the direction of the artwork, you can request a refund (minus the non-refundable deposit). This also works both ways, if I feel I am not able to accommodate nor fulfill your creative vision, if there has been numerous attempts to redraw, recreate and redo the artwork to no avail, I will also terminate the commission & refund you your payments (minus the deposit)
  

• ALL sales on Promotional / STUDIO SALE Products are final and cannot be returned or exchanged.

In the unlikely event that your item arrives at your door damaged (by an overzealous postie for example!) Please email me within 5 days of receiving your order to sort it out.